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Before shopping, please read the user agreement
carefully. Once placing the order, that means you
have
consented to the agreement.
Shipping:
1.
I will inspect my order immediately upon
receipt. Vosonic will accept return of any items(s)
within 14 days from date of receipt. Vosonic
cannot accept returns after this authorized return
period.
2.
If
damage
occurred during transit, I will not throw away the
packaging. I will contact the carrier for inspection
and file a claim with them or contact our
friendly sales staff immediately.
3.
I will
not throw away any of the packaging materials, for
example: boxes, instruction booklets, inserts or
plastic bags until I am 100% satisfied and want to
keep the merchandise.
4.
Vosonic is not responsible for and can offer no specific
advice on import fees, duty, Customs or taxes which
I may be charged.
(Vosonic urge you to consult your local government
import office with any questions.)
Returning:
If for any reason you want to return the merchandise, please follow the
instructions below.
1.
Call
Vosonic Customer service ( no E-mail please ) within
24-48 hours of receiving the merchandise for a
"written" R.M.A#. (Return Merchandise Authorization
#)
2.
All returns
must be in the original manufacturer's packaging in
brand new condition and include all packaging
material. For example: instruction manual, plastic
bags, and unfilled warranty card.
3.
The merchandise must be sent freight prepaid. Returns sent
C.O.D. or "shipping charges collect" will be
refused.
4.
AlI
returns will be subject to a minimum 15% restocking
charge.
Warranty:
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If you having a problem with your Vosonic device and believe
it needs to be repaired, please contact technical
support
service@vosonic.com.tw
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Vosonic support is the FIRST step in the return process. They
will help you to determine if it is a hardware fault
of the product, an accessory used with the product,
or if it is related to technical limitations of the
product. Once technical support determines that
indeed that your Vosonic product or accessory must
be repaired or replaced, they will instruct you on
the next steps to take.
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To reduce the risk of fire or shock hazard, do not expose
this equipment to rain, any liquid or moisture.
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Vosonic shall have no obligation to repair, replace or refund
until the customer returns the defective product to
Vosonic.
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The repairs and replacement service will not apply to PRODUCT
units that were misused, repaired without
authorization or by other reasons beyond the range
of intended use.
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Any replacement product may be either new or like ¡Vnew,
provided that it has functionality at least equal to
that of the product being replaced.
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Vosonic is not responsible for any data stored on returned
products, please backup any data prior to shipping
the unit.
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The limited warranty for accessories (included battery) is
only valid for 6 months from the date of
purchasing.
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All OUT OF WARRANTY repairs maybe subject to a normal repair
fee. Please contact Vosonic
service@vosonic.com.tw for current charges.
Important to Know:
Hard Drive
repair or replacement :
l
The warranty claim for direct purchase can only be made to
the Vosonic Taiwan. Vosonic's distributors will
unable to make any support on the Hard Drive bought
outside their region.
According to these regulations the procedure will be
the following:
1.
The customer sends back the defective good to Vosonic.
2.
Prior to returning the defective PRODUCT units, buyer must contact
Vosonic to report defective articles.
3.
On request from Vosonic, the defective goods will be handled as the
follows:
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Buyer will ship the defective goods back in a mix container
and will be despatched them at Buyer's costs.
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When return to buyer, Vosonic will ship the defective goods
to the destination requested by the buyer via
air/sea at Vosonic's costs.
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Vosonic's address for returns:
7Fl., No.159, Hsien-Cheng 9th Road, Chu-Pei City ,
Hsi-Chu, 302 Taiwan
Vosonic reverses the right to cancel this contest at
any time and the right to retroactively add new
rules when and how we see fit. | 
